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Delivery Information

Delivery/Shipping

For all orders there is a £5.95 (not including V.A.T) delivery/shipping charge

All islands, highlands and remote area and international deliveries will be subject to additional charges for delivery which you will be notified of once we have received the order. Alternatively, please contact the sales office on 01482 320622 or e-mail info@joynsons.com to confirm what this charge will be prior to the order being placed.

Delivery lead times will vary dependent on the product and manufacturer. If you would like to know the lead time of a specific product please call 01482 320622 or e-mail info@joynsons.com.

Orders placed before 12:00pm (midday) Monday-Friday will be processed for delivery next working day subject to stock availability.

If you require an urgent delivery please contact the office on 01482 320622 or e-mail info@joynsons.com in addition to this if you have any special requirements for delivery for example disposal and removal of old appliances or delivery beyond kerbside please contact the sales office for a price for the service.

Delivery as standard is to the kerb side on a ground floor level. In the majority of cases, this will between the hours of 8:30am and 6pm on a normal working day, though please note that this service typically does not include unpacking the item or transferring it onto/into your premises. Larger items may be delivered on a pallet and will need to be moved by the site. All dimensions shown for the products on this website are for the unit itself and do not include packaging, unless otherwise stated.

Prior to dispatch we will need to be made aware of any restrictions that may affect the delivery in any way, such as weight limits or pedestrian zones. Failure to do so could see the delivery being aborted and an additional charge being incurred.

It is important to note that delivery times may be affected by factors beyond our control.

It is the customer's responsibility to ensure all items will fit onto their premises. Any charges caused by an aborted delivery due to this will be passed onto the customer.

IMPORTANT: Goods must be checked on receipt and before you sign the delivery note.

When you sign the delivery documentation of all the UK’s major couriers you are signing to confirm that the goods have been RECEIVED IN GOOD CONDITION. Failure to document any damage with the driver may result in any claim for damage being rejected. If the driver will not wait for the goods to be inspected prior to accepting your delivery please sign using only the word DAMAGED, our couriers will not accept "unchecked".

Please notify us of any transit damage within 24 hours.

The chosen delivery address must be accessible by an 18 ton lorry, please contact us if you have difficult access

Any refused delivery or re-delivery charges from suppliers will be passed onto the customer where appropriate.

Returns and Cancellation

Should you wish to return an item (excluding non-returnable lines), this would be subject to authorization by Joynsons (Hull catering and Shop equipment) and will be subject to a re-stocking fee. Any goods to be returned must be unused and still in the original packaging. All returns must be notified to the sales office within twenty four hours of the delivery.

Please note that there will be a collection charge for any items returned.

You may normally cancel your purchase prior to the item being delivered subject to that item not having been dispatched, however there will be a charge to cover card handling costs and associated administration costs. If an item has been dispatched there will be a cancellation fee to cover relevant carriage fees.

In all instances please contact the sales office on 01482 320622 or e-mail info@joynsons.com or fill out the returns form below

Before returning your item, click here to fill out our returns form.

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  • About Store

  • Joynsons have been established since 1892 and are catering equipment specialists. Providing food service solutions & catering disposables.
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